DIGIWIDE TV

www.digiwidetv.com | contact@digiwidetv.com

PRIVACY POLICY

Last updated: May 2026

1. Introduction

DIGIWIDE TV (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.digiwidetv.com and purchase our premium streaming subscription services.

Please read this policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

When you create an account, make a purchase, or contact us, we may collect:

Full name
Email address
Billing address
Payment information (processed securely via Payhip or NOWPayments — we do not store card details)
Device MAC address (required for subscription activation via HotPlayer)
WhatsApp contact number (if you contact our support team)

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

IP address and approximate location (country/city level)
Browser type and version
Device type and operating system
Pages visited and time spent on each page
Referring website or source
Cookies and similar tracking technologies

3. Cookies and Tracking Technologies

3.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us improve your experience and understand how our site is used.

3.2 Types of Cookies We Use

Essential cookies: Required for the website to function properly (login, cart, checkout)
Analytics cookies: Help us understand visitor behavior (Google Analytics)
Advertising cookies: Used to show you relevant ads on social media platforms
Preference cookies: Remember your settings and preferences

3.3 Facebook Pixel

Our website uses the Facebook Pixel, a tracking tool provided by Meta Platforms, Inc. The Facebook Pixel collects data about your visit to our website, including pages viewed, products seen, and actions taken (such as purchases or form submissions).

This data is used to:

Measure the effectiveness of our Facebook and Instagram advertising campaigns
Show you personalized advertisements on Facebook and Instagram
Create “Custom Audiences” of people who have visited our website
Create “Lookalike Audiences” to reach new potential customers

You can opt out of Facebook’s targeted advertising by visiting: www.facebook.com/settings/?tab=ads

For more information about how Facebook uses your data, please visit: www.facebook.com/privacy/explanation

3.4 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to:

View and delete cookies
Block all cookies
Block third-party cookies
Accept all cookies

4. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your subscription orders
To activate your streaming subscription via HotPlayer (using your MAC address)
To send you order confirmations and activation instructions by email
To provide customer support via WhatsApp and email
To improve our website and services based on usage patterns
To send promotional communications (only with your consent)
To comply with legal obligations
To detect and prevent fraud or unauthorized access
To run targeted advertising campaigns on Facebook and Instagram

5. How We Share Your Information

We do not sell your personal data to third parties. We may share your information with:

5.1 Service Providers

Payhip (payment processing for card and PayPal payments)
NOWPayments (cryptocurrency payment processing)
Meta Platforms / Facebook (advertising and analytics)
Google Analytics (website traffic analysis)
WooCommerce / WordPress hosting provider

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g. a court or government agency).

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with our legal obligations:

Account and subscription data: retained for the duration of your subscription + 2 years
MAC address activation records: retained for the duration of your subscription
Transaction records: retained for 7 years (legal/tax requirement)
Marketing preferences: retained until you unsubscribe or request deletion

7. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:

Right of Access: You can request a copy of the personal data we hold about you
Right to Rectification: You can request correction of inaccurate or incomplete data
Right to Erasure: You can request deletion of your personal data (‘right to be forgotten’)
Right to Restriction: You can request that we limit how we use your data
Right to Data Portability: You can request a copy of your data in a machine-readable format
Right to Object: You can object to our processing of your data for direct marketing purposes
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at: contact@digiwidetv.com

We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

These measures include:

SSL/HTTPS encryption for all data transmission
Secure payment processing via PCI-DSS compliant providers (Payhip, NOWPayments)
Limited access to personal data on a need-to-know basis
Regular security reviews of our systems and practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

9. International Data Transfers

DIGIWIDE TV operates primarily in France, Belgium, the Netherlands, Germany, Spain, and Italy, serving the Maghrebi diaspora community across Europe. Your data may be transferred to and processed in countries outside the European Economic Area (EEA).

When we transfer data outside the EEA, we ensure adequate safeguards are in place in accordance with applicable data protection laws, including the use of Standard Contractual Clauses approved by the European Commission.

10. Third-Party Links

Our website may contain links to third-party websites, including Payhip checkout pages, social media platforms, and app stores. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.

11. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal data without parental consent, please contact us immediately at contact@digiwidetv.com and we will take steps to delete such information.

12. Marketing Communications

With your consent, we may send you promotional emails about our products, special offers, and updates. You can opt out of these communications at any time by:

Clicking the ‘unsubscribe’ link in any marketing email
Contacting us at contact@digiwidetv.com with the subject line ‘Unsubscribe’
Sending us a message on WhatsApp: +212681800029

Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your subscription (order confirmations, activation instructions, renewal notices).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by:

Posting the new Privacy Policy on this page with a updated ‘Last updated’ date
Sending an email notification to registered subscribers

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

DIGIWIDE TV

Website: www.digiwidetv.com

Email: contact@digiwidetv.com

WhatsApp: +212681800029

DIGIWIDE TV | Cut The Cable. Keep The Quality.