Last updated: February 2026

Privacy policy

Privacy Policy

DIGIWIDE TV respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

We may collect the following information:

• Name
• Email address
• Contact details
• Device identifiers (such as MAC address when required for activation)
• Payment confirmation details
• Technical usage data (IP address, browser type, device type)

We do not collect sensitive personal data unless voluntarily provided.

2. How We Use Your Information

We use your data to:

• Activate and manage subscriptions
• Provide customer support
• Improve service performance
• Communicate important service updates
• Prevent fraud or misuse

We do not sell personal data to third parties.

3. Legal Basis for Processing (GDPR)

Where applicable under UK/EU law, we process data based on:

• Contractual necessity (to provide service)
• Legitimate interest (service improvement & security)
• Consent (for marketing communications, if applicable)

4. Payment Information

Payments are processed through third-party providers. DIGIWIDE TV does not store full payment card details.

You should review the privacy policy of your chosen payment provider.

5. Data Retention

We retain personal data only as long as necessary to:

• Maintain your account
• Comply with legal obligations
• Resolve disputes

Inactive data may be removed periodically.

6. Cookies & Tracking

Our website may use cookies to:

• Improve website functionality
• Analyze traffic
• Enhance user experience

You may disable cookies in your browser settings.

7. Data Security

We implement reasonable technical and organizational measures to protect your information from:

• Unauthorized access
• Loss
• Misuse
• Alteration

However, no online system can guarantee absolute security.

8. Third-Party Applications

DIGIWIDE TV operates through compatible third-party applications. We are not responsible for the privacy practices of those applications.

Users are encouraged to review their respective privacy policies.

9. Your Rights (UK / EU Users)

If applicable, you may have the right to:

• Request access to your data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing
• Withdraw consent

Requests can be submitted via email.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age.

11. Changes to This Policy

We reserve the right to update this Privacy Policy. Changes will be posted on this page with the updated effective date.

12. Contact

For privacy-related inquiries:

Email: contact@digiwidetv.com
Website: www.digiwidetv.com